1. CREATE YOUR NEW CLIENT PROFILE
Unlike most companies, when you work with CSD you will be working with the same team members throughout the entire project. During the planning phase, we will work with you as you ﬁll out your New Client Proﬁle. This easy to complete questionnaire helps us get to know you and your needs as we conﬁgure and AVLA system to best serve you. CSD has worked with clients of all sizes. Our experience includes multi-million dollar AVL systems as well as smaller system upgrades in established facilities.
2. PROPOSE A SOLUTION
Once we’ve worked through your Client Proﬁle we will begin to assemble the necessary equipment to meet your goals and your budget. During this phase we will discuss options (needs vs. wants) and often present alternate systems if needed. We continually reﬁne the equipment list and the budget until we come up with a package that is a perfect blend of performance and price. Your AVL Systems Consultant will personally present our proposed equipment list, budget and installation timeline.
3. DESIGN A CUSTOM INTEGRATED SYSTEM
Once a proposal has been approved it will be turned into a full set of construction documents by our in-house Engineering department. We can easily interface with the architect to receive the CAD ﬁles as we translate your proposed AVL system into construction drawings. You will receive a full set of plans from us that specify EASE loudspeaker coverage maps, acoustical treatments, as well as requirements for conduit, electrical, heat, and structural loads. Along with the infrastructure speciﬁcations, a detailed Division of Labor is also listed so everyone knows exactly which contractors are responsible for every aspect of the AVL installation.
4. INSTALL YOUR NEW SYSTEM
Once your design is completed and the construction is underway, the CSD Installation Team will be responsible for installing everything according to the AVL plans. We will furnish and install all of the equipment in your system according the Division of Labor. This is normally accomplished in a few phases. The ﬁrst phase prepares the infrastructure for your new system. Final phases involve our team installing all equipment, terminating wire, and calibrating each system.
5. TRAIN YOUR TEAM
When everything has been installed, we provide you with professional training on all systems. Ultimately the equipment is only as good as the person running it, and we want you to get the greatest beneﬁt from your system. All CSD clients also receive a minimum of (1) free 6 month check-up, a full manufacturer’s warranty on every piece of equipment, plus a 2 year CSD warranty on labor and workmanship. You want to protect your investment, and we want to protect our most important investment – our relationship with you!